Document Requests

Do you need an official document with the University seal and signed by the registrar? Here is information on the different types of documents and how to order them securely.

Types of documents

Statement of studies
A statement of studies is an official University document certifying your registration now or in the past at the University of Ottawa.

Statement of degree conferred
A statement of degree conferred is an official document prepared by the University certifying that a student has studied at the University of Ottawa and received a degree.

Grade report
The grade report shows the student’s academic performance during a session. It is available as soon as the grades for the session are official.

When grades become official
The dates when grades become official are published in the Important dates and deadlines.

Duplicate diplomas
You can order one or more additional copies of your diploma, or a large format diploma (43.2 cm by 35.6 cm).

Important — Juris Doctor diplomas
If you’d like to order additional copies of your converted Juris Doctor diploma, please do not use the online Docu-Net order form. Make your request by mail, by fax or in person by following the instructions in the Order your documents section.

Official photocopy of a diploma
Students may order an official photocopy of their diploma (bearing the seal of the University) by bringing their original diploma to InfoService (75 Laurier Avenue East).

Transcripts
• Transcripts contain the complete record of all courses in which the student was registered and all results obtained, as well as any degrees, diplomas or certificates conferred.

• Transcripts issued to students or to authorized third parties representing students are marked “Issued to the Student.”  You can request that your transcript be sent to a third party (for example, an employer) or to another university. Your transcript is printed on security paper, sealed in a secure envelope and mailed directly to the third party.

• Course titles appear in the language the course was given. The University does not translate transcripts.

• When at least six students are registered for a course, the group average and the number of students registered appear on the transcript.

• The University does not issue partial transcripts.

Posting student grades
For more information, see the University’s guidelines on posting student grades.

online order icon Online self-serve (no fees)


Grade report

How to consult your grade report: Through InfoWeb, via uoZone: Select Grades, then Grade report. This includes your academic standing for the current session once it has been evaluated by your faculty.

online order icon Online orders (fees apply)


Types of documents:

  • Statement of studies
  • Statement of degree conferred
  • Duplicate diplomas
  • Official transcript
How to order: Through InfoWeb, via uoZone: Select Services then Docu-Net (Purchase official documents online)

Other ways to order (fees apply)


Types of documents:

  • Statement of studies
  • Statement of degree conferred
  • Duplicate diplomas
  • Official transcript
By mail or fax

  1. Print the form.
  2. Send your written request by fax to 613-562-5323 or by mail to the following address:

    University of Ottawa
    InfoService
    75 Laurier Avenue East
    Ottawa ON  K1N 6N5
In person

  1. Print the form.
  2. Go to InfoService (75 Laurier Avenue East).

Official documents are only issued to students in good financial standing at the University of Ottawa. Please note that the student's signature and payment are required to process the request.

Cost:


To find out how much you have to pay, see the list of administrative fees.

Payment methods 


Online payment (requests via Docu-Net and by fax)

  • MasterCard
  • Visa

Payment in person at InfoService

  • MasterCard
  • Visa
  • Interac
  • Cheque
  • Money order made out to the University of Ottawa
  • Cash

Payment (requests by mail)

  • MasterCard
  • Visa
  • Cheque
  • Money order made out to the University of Ottawa

Delivery cost and methods

Regular mail: no delivery fee
Express delivery:* $20 within Canada, $35 outside of Canada
Express delivery — diploma:* $30 within Canada, $55 outside of Canada
* We do not deliver to postal boxes.

Processing times (Docu-Net)


Transcripts, statements of studies, statements of degrees conferred: Two or three business days.
Diplomas: four to six weeks.

Delivery Time


Regular mail: five to seven business days.
Express delivery: two or three business days.

Processing times (in-person orders)


Transcripts, statements of studies, statements of degree conferred: Documents are produced on site. However, wait times may vary throughout the day and are to be expected during certain periods.
Diplomas: Four to six week.

Important information about processing times


  • Document orders may take more time at the following peak periods: May, June, September and January.
  • The Office of the Registrar is not responsible for documents lost or delivered late by courier or Canada Post.
Who can request official documents?

Only you, the student, can request copies of your official documents. However, you may authorize that your transcripts be sent to a third party by completing a third-party authorization form.

Will I receive a copy of my grade report?

Grade reports are not mailed to students. They are only available online through uoZone (Select Grades, then Grade report). 

What types of official transcripts are there?

There are two types:

  1. Official transcripts issued directly from the Office of the Registrar to a recognized institution or agency
  2. Transcripts issued directly to the student, which are identical to those above but include the mention “Issued to Student”
What information appears on my transcript?

  • Your name
  • Your student ID number
  • Date of birth (day and month only)
  • Basis of admission
  • Advanced standing for credits from other institutions (without grades)
  • Program and faculty
  • All courses listed by title, with grades received
  • GPA per session and CGPA
  • Credits per course
  • Scholarships and awards received
  • Degrees awarded

When do my grades become official?

Grades become official once the final grade point average calculation for the session has been made. Dates vary depending on when examinations end. For more information, see Important dates and deadlines.

When does a degree awarded appear on my transcript?

Your degree appears on your transcript the next business day after it is conferred by the Senate.

How can I find out my grades without requesting a transcript?

You can view your grades for the session in InfoWeb, via uoZone (Select Grades, then Grade report).

What do I do if I don’t have my initial InfoWeb password?

Fill out the form or call the Help Desk at 613-562-5800, extension 6555.

What to do if you’ve forgotten your InfoWeb password

Fill out the form or call the Help Desk at 613-562-5800, extension 6555.

What do I do if I’ve forgotten my student number?

Call InfoService at 613-562-5630.

What do I do if I’m a uOttawa graduate and I’ve forgotten my student number or password?

To get your student number, call InfoService at 613-562-5630. To reset your password, Fill out the form or call the Help Desk at 613-562-5800, extension 6555.